Video identification

for your safety

For legal reasons and your own protection, it is required that we verify your identity in case you wish to open an account with us or purchase other products. You can comfortably prove your identity from home or via a mobile device using our video ident procedure.

Go to video identification

Simply prove your identity online in real time – no matter where you are.

For the video legitimation identification process you need:

  • Approx. 8 minutes. Video identification is available every day from 8:00 a.m. to 12.00 p.m. – also on Sundays and public holidays.
  • A mobile device such as a smartphone or tablet (iOS/Android) or a PC with an activated web cam (at least 640 x 480) and an activated microphone. A mobile device is preferable.
  • A mobile phone to receive the ident code via text message.
  • A stable and fast internet connection (browser: DSL with at least 16 Mbit/s, mobile: stable WiFi or at least 3G). A stable WiFi is preferable.
  • One of the following webRTC-capable browsers: Mozilla Firefox or Google Chrome (the latest version)
  • Please stay in a bright and silent room during video identification. Other persons must not be present during the identification.
  • Your valid ID or passport (here you can check which personal identification documents will be supported during the video identification)

This is how video identification works:

  • Click on the button “Go to video identification”. You will be redirected to the site for video identification with IDnow.
  • After entering your personal data you can choose with which device you would like to prove your identity. The MyVideoIdent online ident app is at your disposal for mobile devices such as smartphones or tablets. You also have the option to use a computer/laptop with a web cam and microphone.
  • To start the identification, enter your case ID. It will be shown after the device has been selected.
  • IDnow verifies your identity and requests the serial number of your identity card. The conversation will be recorded. Pictures will be taken of your personal identity card during the identification process.
  • To finalize the identification, IDnow will send you a text message with the ident code, which you have to enter in the chat window.
  • You have completed your video identification. Your data will be transmitted to us in an encrypted format for further processing.

Data security

We work together with our cooperation partner IDnow. All customer data is securely encrypted on high-availability servers in Germany.

For further information regarding data security, data storage and data protection at IDnow please click on the following link: